{"id":5101,"date":"2026-10-31T14:18:47","date_gmt":"2026-10-31T07:18:47","guid":{"rendered":"https:\/\/bbppmpvbbl.kemendikdasmen.go.id\/bbppmpvbbl\/?page_id=5101"},"modified":"2026-10-31T14:22:53","modified_gmt":"2026-10-31T07:22:53","slug":"pengaduan","status":"publish","type":"page","link":"https:\/\/bbppmpvbbl.kemendikdasmen.go.id\/bbppmpvbbl\/pengaduan\/","title":{"rendered":"PENGADUAN"},"content":{"rendered":"\n<!-- PENGADUAN BBPPMPV BBL. Salin seluruh isi ke satu blok Custom HTML WordPress.\n     Tautan mengikuti menu situs resmi, diperiksa 31 Oktober 2026.\n     CSS dibatasi ke #bbl-pengaduan. 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} }\n  @media print { #bbl-pengaduan { max-width:none; padding:0; } #bbl-pengaduan .bbl-p-layout { display:block; } #bbl-pengaduan .bbl-p-sidebar { display:none; } #bbl-pengaduan .bbl-p-service { break-inside:avoid; } }\n<\/style>\n\n<section id=\"bbl-pengaduan\" aria-labelledby=\"bbl-p-heading\">\n  <header class=\"bbl-p-header\">\n    <h2 id=\"bbl-p-heading\" class=\"bbl-p-heading\">Pengaduan<\/h2>\n    <p class=\"bbl-p-intro\">Sampaikan pengaduan, laporkan dugaan pelanggaran, atau berikan penilaian Anda terhadap layanan BBPPMPV BBL. Pilih kanal yang sesuai dengan kebutuhan Anda.<\/p>\n  <\/header>\n  <div class=\"bbl-p-layout\">\n    <aside class=\"bbl-p-sidebar\" aria-label=\"Navigasi layanan pengaduan\">\n      <p class=\"bbl-p-nav-title\">Menu pengaduan<\/p>\n      <nav class=\"bbl-p-nav\" aria-label=\"Pilih kanal pengaduan\">\n        <a href=\"#bbl-p-lapor\">SP4N-LAPOR <span aria-hidden=\"true\">\u2192<\/span><\/a>\n        <a href=\"#bbl-p-masyarakat\">Pengaduan Masyarakat <span aria-hidden=\"true\">\u2192<\/span><\/a>\n        <a href=\"#bbl-p-gratifikasi\">Pelaporan Gratifikasi <span aria-hidden=\"true\">\u2192<\/span><\/a>\n        <a href=\"#bbl-p-wbs\">Whistle Blowing System <span aria-hidden=\"true\">\u2192<\/span><\/a>\n        <a href=\"#bbl-p-survey\">Survey Kepuasan Masyarakat <span aria-hidden=\"true\">\u2192<\/span><\/a>\n      <\/nav>\n      <div class=\"bbl-p-help\">\n        <h3>Sebelum melapor<\/h3>\n        <p>Tuliskan pokok laporan dengan jelas. Siapkan kronologi, waktu dan lokasi kejadian, serta bukti pendukung jika tersedia.<\/p>\n        <a href=\"#bbl-p-catatan\">Baca catatan pelaporan <span aria-hidden=\"true\">&nbsp;\u2192<\/span><\/a>\n      <\/div>\n    <\/aside>\n    <div class=\"bbl-p-content\">\n      <p class=\"bbl-p-lead\"><strong>Kanal pengaduan &amp; penilaian layanan<\/strong><span>5 layanan tersedia<\/span><\/p>\n      <details class=\"bbl-p-service\" id=\"bbl-p-lapor\" open>\n        <summary><span><span class=\"bbl-p-name\">SP4N-LAPOR<\/span><span class=\"bbl-p-subtitle\">Aspirasi dan pengaduan pelayanan publik<\/span><\/span><span class=\"bbl-p-chevron\" aria-hidden=\"true\"><\/span><\/summary>\n        <div class=\"bbl-p-body\">\n          <p>Sampaikan aspirasi dan pengaduan pelayanan publik melalui Sistem Pengelolaan Pengaduan Pelayanan Publik Nasional \u2014 Layanan Aspirasi dan Pengaduan Online Rakyat.<\/p>\n          <div class=\"bbl-p-prepare\"><strong>Siapkan:<\/strong> pokok pengaduan, kronologi kejadian, dan informasi layanan yang ingin dilaporkan.<\/div>\n          <a class=\"bbl-p-button\" href=\"https:\/\/bbppmpvbbl.kemendikdasmen.go.id\/bbppmpvbbl\/sp4n-lapor\/\" target=\"_blank\" rel=\"noopener noreferrer\">Buka SP4N-LAPOR <span aria-hidden=\"true\">\u2197<\/span><\/a>\n          <p class=\"bbl-p-destination\">Halaman informasi resmi BBPPMPV BBL \u00b7 Dibuka di tab baru<\/p>\n        <\/div>\n      <\/details>\n      <details class=\"bbl-p-service\" id=\"bbl-p-masyarakat\">\n        <summary><span><span class=\"bbl-p-name\">Pengaduan Masyarakat<\/span><span class=\"bbl-p-subtitle\">Keluhan, saran, dan masukan terkait layanan BBPPMPV BBL<\/span><\/span><span class=\"bbl-p-chevron\" aria-hidden=\"true\"><\/span><\/summary>\n        <div class=\"bbl-p-body\">\n          <p>Gunakan formulir pengaduan masyarakat untuk menyampaikan keluhan atau masukan terkait penyelenggaraan layanan BBPPMPV BBL.<\/p>\n          <div class=\"bbl-p-prepare\"><strong>Siapkan:<\/strong> uraian permasalahan, layanan yang terkait, serta bukti pendukung jika tersedia. Isi data sesuai permintaan formulir.<\/div>\n          <a class=\"bbl-p-button\" href=\"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLSdBblf8RFVGeb88bZJ_LFoyBjk-elAvwddNxt3HGkVyQqKJ7Q\/viewform\" target=\"_blank\" rel=\"noopener noreferrer\">Buka formulir pengaduan <span aria-hidden=\"true\">\u2197<\/span><\/a>\n          <p class=\"bbl-p-destination\">Google Forms dari menu situs resmi \u00b7 Dibuka di tab baru<\/p>\n        <\/div>\n      <\/details>\n      <details class=\"bbl-p-service\" id=\"bbl-p-gratifikasi\">\n        <summary><span><span class=\"bbl-p-name\">Pelaporan Gratifikasi<\/span><span class=\"bbl-p-subtitle\">Laporan terkait penerimaan atau pemberian gratifikasi<\/span><\/span><span class=\"bbl-p-chevron\" aria-hidden=\"true\"><\/span><\/summary>\n        <div class=\"bbl-p-body\">\n          <p>Sampaikan laporan terkait gratifikasi melalui formulir pelaporan yang disediakan pada menu resmi BBPPMPV BBL.<\/p>\n          <div class=\"bbl-p-prepare\"><strong>Siapkan:<\/strong> kronologi, waktu kejadian, pihak yang terkait, serta bentuk pemberian dan bukti pendukung jika tersedia.<\/div>\n          <a class=\"bbl-p-button\" href=\"https:\/\/bit.ly\/Formulir_Pelaporan_Gratifikasi_BBL\" target=\"_blank\" rel=\"noopener noreferrer\">Buka formulir gratifikasi <span aria-hidden=\"true\">\u2197<\/span><\/a>\n          <p class=\"bbl-p-destination\">Tautan formulir dari menu situs resmi \u00b7 Dibuka di tab baru<\/p>\n        <\/div>\n      <\/details>\n      <details class=\"bbl-p-service\" id=\"bbl-p-wbs\">\n        <summary><span><span class=\"bbl-p-name\">Whistle Blowing System<\/span><span class=\"bbl-p-subtitle\">Pelaporan dugaan pelanggaran di lingkungan BBPPMPV BBL<\/span><\/span><span class=\"bbl-p-chevron\" aria-hidden=\"true\"><\/span><\/summary>\n        <div class=\"bbl-p-body\">\n          <p>Gunakan kanal Whistle Blowing System untuk menyampaikan informasi mengenai dugaan pelanggaran di lingkungan BBPPMPV BBL.<\/p>\n          <div class=\"bbl-p-prepare\"><strong>Siapkan:<\/strong> uraian dugaan pelanggaran, pihak yang terkait, waktu dan lokasi kejadian, serta bukti pendukung jika tersedia.<\/div>\n          <a class=\"bbl-p-button\" href=\"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLSemFH3c3j4btsWJeEWQnPbtKYBynPxswJPSOszO-S6-wpp2lg\/viewform\" target=\"_blank\" rel=\"noopener noreferrer\">Buka formulir WBS <span aria-hidden=\"true\">\u2197<\/span><\/a>\n          <p class=\"bbl-p-destination\">Google Forms dari menu situs resmi \u00b7 Dibuka di tab baru<\/p>\n        <\/div>\n      <\/details>\n      <details class=\"bbl-p-service\" id=\"bbl-p-survey\">\n        <summary><span><span class=\"bbl-p-name\">Survey Kepuasan Masyarakat<\/span><span class=\"bbl-p-subtitle\">Penilaian Anda untuk peningkatan kualitas pelayanan<\/span><\/span><span class=\"bbl-p-chevron\" aria-hidden=\"true\"><\/span><\/summary>\n        <div class=\"bbl-p-body\">\n          <p>Berikan penilaian dan masukan berdasarkan pengalaman Anda menggunakan layanan BBPPMPV BBL melalui Survey Kepuasan Masyarakat.<\/p>\n          <div class=\"bbl-p-prepare\"><strong>Untuk penilaian layanan:<\/strong> pilih kanal ini jika Anda ingin memberikan umpan balik atas layanan yang telah diterima.<\/div>\n          <a class=\"bbl-p-button\" href=\"https:\/\/bbppmpvbbl.kemendikdasmen.go.id\/bbppmpvbbl\/survey-kepuasan-masyarakat\/\" target=\"_blank\" rel=\"noopener noreferrer\">Buka halaman survey <span aria-hidden=\"true\">\u2197<\/span><\/a>\n          <p class=\"bbl-p-destination\">Halaman resmi BBPPMPV BBL \u00b7 Dibuka di tab baru<\/p>\n        <\/div>\n      <\/details>\n      <div class=\"bbl-p-note\" id=\"bbl-p-catatan\"><strong>Catatan pelaporan<\/strong><br>Sampaikan informasi secara jelas dan bertanggung jawab. Ikuti petunjuk serta ketentuan data pribadi pada kanal yang Anda pilih. Simpan bukti pengiriman atau nomor laporan apabila diberikan oleh kanal tersebut.<\/div>\n    <\/div>\n  <\/div>\n  <footer class=\"bbl-p-footer\">Masukan Anda membantu BBPPMPV BBL meningkatkan kualitas pelayanan publik.<\/footer>\n<\/section>\n<script>\n(function () {\n  'use strict';\n  var root = document.getElementById('bbl-pengaduan');\n  if (!root) return;\n  function reveal(hash, focus) {\n    var target = Array.from(root.querySelectorAll('details')).find(function (item) { return '#' + item.id === hash; });\n    if (!target) return;\n    target.open = true;\n    if (focus) {\n      target.querySelector('summary').focus({ preventScroll: true });\n      target.scrollIntoView({ block: 'start' });\n    }\n  }\n  root.querySelectorAll('.bbl-p-nav a').forEach(function (link) {\n    link.addEventListener('click', function (event) {\n      event.preventDefault();\n      window.history.pushState(null, '', link.hash);\n      reveal(link.hash, true);\n    });\n  });\n  window.addEventListener('hashchange', function () { reveal(window.location.hash, false); });\n  reveal(window.location.hash, false);\n})();\n<\/script>\n","protected":false},"excerpt":{"rendered":"<p>Pengaduan Sampaikan pengaduan, laporkan dugaan pelanggaran, atau berikan penilaian Anda terhadap layanan BBPPMPV BBL. Pilih kanal yang sesuai dengan kebutuhan Anda. Menu pengaduan SP4N-LAPOR \u2192 Pengaduan Masyarakat \u2192 Pelaporan Gratifikasi \u2192 Whistle Blowing System \u2192 Survey Kepuasan Masyarakat \u2192 Sebelum melapor Tuliskan pokok laporan dengan jelas. Siapkan kronologi, waktu dan lokasi kejadian, serta bukti pendukung [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"tempalte full width no footer.php","meta":{"footnotes":""},"class_list":["post-5101","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/bbppmpvbbl.kemendikdasmen.go.id\/bbppmpvbbl\/wp-json\/wp\/v2\/pages\/5101","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bbppmpvbbl.kemendikdasmen.go.id\/bbppmpvbbl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bbppmpvbbl.kemendikdasmen.go.id\/bbppmpvbbl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bbppmpvbbl.kemendikdasmen.go.id\/bbppmpvbbl\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/bbppmpvbbl.kemendikdasmen.go.id\/bbppmpvbbl\/wp-json\/wp\/v2\/comments?post=5101"}],"version-history":[{"count":2,"href":"https:\/\/bbppmpvbbl.kemendikdasmen.go.id\/bbppmpvbbl\/wp-json\/wp\/v2\/pages\/5101\/revisions"}],"predecessor-version":[{"id":5103,"href":"https:\/\/bbppmpvbbl.kemendikdasmen.go.id\/bbppmpvbbl\/wp-json\/wp\/v2\/pages\/5101\/revisions\/5103"}],"wp:attachment":[{"href":"https:\/\/bbppmpvbbl.kemendikdasmen.go.id\/bbppmpvbbl\/wp-json\/wp\/v2\/media?parent=5101"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}